Refund & Returns Policy

1. Eligibility for Returns

You may request a return within 7 calendar days of receiving your order if:

• You received the wrong item.
• The product arrived damaged or defective.
• The product has expired or is unfit for consumption upon delivery.
• The item remains unopened, unused, and in its original sealed packaging.

2. Non-Returnable Items

For hygiene and food safety reasons, the following products cannot be returned or exchanged:

• Opened coffee packages or sachets.
• Consumed or partially used coffee products.
• Perishable food products.
• Gift cards or promotional vouchers.
• Clearance or final sale items (unless damaged or incorrect).

3. Damaged, Incorrect or Missing Items

If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery and provide:

• Your order number.
• Clear photographs of the product and packaging.
• A brief description of the issue.

After verification, we will provide one of the following at no additional cost:

• Replacement of the product.
• Full refund.
• Store credit (if preferred).

4. Return Conditions

• Items must be unused and unopened.
• Items must remain in their original packaging.
• Proof of purchase or original invoice must be included.
• Returns must be approved by our customer support team before shipment.
• Unauthorized returns may not be accepted.

5. Refund Process

Once your returned product has been received and inspected, we will notify you of the outcome.

If approved:

• Refunds will be issued to the original payment method.
• Refund processing usually takes 5–10 business days.
• Your bank or card issuer may require additional processing time.
• Shipping charges are non-refundable unless the return resulted from our error or a defective product.

6. Order Cancellation

• Orders may be cancelled before dispatch for a full refund.
• Orders that have already been shipped cannot be cancelled and must follow the approved return process.

7. Return Shipping

• If the return is due to our mistake (wrong, damaged, or defective item), DubaiCoffee.shop will cover the return shipping cost.
• For approved returns due to a change of mind (where applicable), customers are responsible for return shipping charges.

8. Quality Guarantee

Every order is carefully inspected before dispatch. If you experience any quality concerns, please contact our customer support team promptly. We will work with you to resolve the issue through a replacement, refund, or another appropriate solution.

9. Customer Support