1. Eligibility for Returns
You may request a return within 7 calendar days of receiving your order if:
- You received the wrong item.
- The product arrived damaged or defective.
- The product has expired or is unfit for consumption upon delivery.
- The item remains unopened, unused, and in its original sealed packaging.
2. Non-Returnable Items
For hygiene and food safety reasons, the following products cannot be returned or exchanged:
- Opened coffee packages or sachets.
- Consumed or partially used coffee products.
- Perishable food products.
- Gift cards or promotional vouchers.
- Clearance or final sale items (unless damaged or incorrect).
3. Damaged, Incorrect or Missing Items
If your order arrives damaged, incorrect, or incomplete, please contact us within 48 hours of delivery and provide:
- Your order number.
- Clear photographs of the product and packaging.
- A brief description of the issue.
After verification, we will provide one of the following at no additional cost:
- Replacement of the product.
- Full refund.
- Store credit (if preferred).
4. Return Conditions
- Items must be unused and unopened.
- Items must remain in their original packaging.
- Proof of purchase or original invoice must be included.
- Returns must be approved by our customer support team before shipment.
- Unauthorized returns may not be accepted.
5. Refund Process
Once your returned product has been received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be issued to the original payment method.
- Refund processing usually takes 5–10 business days.
- Your bank or card issuer may require additional processing time.
- Shipping charges are non-refundable unless the return resulted from our error or a defective product.
6. Order Cancellation
- Orders may be cancelled before dispatch for a full refund.
- Orders that have already been shipped cannot be cancelled and must follow the approved return process.
7. Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective item), DubaiCoffee.shop will cover the return shipping cost.
- For approved returns due to a change of mind (where applicable), customers are responsible for return shipping charges.
8. Quality Guarantee
Every order is carefully inspected before dispatch. If you experience any quality concerns, please contact our customer support team promptly. We will work with you to resolve the issue through a replacement, refund, or another appropriate solution.
9. Customer Support
Email: support@dubaicoffee.shop
Website: https://www.dubaicoffee.shop
Head Office: support@overlandimpex.com
Corporate Website: https://www.overlandimpex.com
Support Portal: https://www.overlandimpex.com/support
We aim to respond to all customer requests within 1 business day.
Need Help?
If you have any questions regarding refunds, returns, damaged products, or your order, our customer support team is available to assist you.
Email: support@dubaicoffee.shop
Support Portal: www.overlandimpex.com/support
Corporate Website: www.overlandimpex.com
We are available 24 hours a day, 7 days a week to support our customers.
OVERLAND IMPEX FZE LLC
Return & Refund Policy – DubaiCoffee.shop
Effective Date: July 7, 2026
At DubaiCoffee.shop, we are committed to delivering premium-quality coffee products and providing an excellent shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
You may request a return within 7 calendar days of receiving your order if:
- You received the wrong item.
- The product arrived damaged or defective.
- The product has expired or is unfit for consumption upon delivery.
- The item remains unopened, unused, and in its original sealed packaging.
2. Non-Returnable Items
For hygiene and food safety reasons, the following items cannot be returned or exchanged:
- Opened coffee packages or sachets.
- Coffee that has been consumed or partially used.
- Perishable food products.
- Gift cards or promotional vouchers.
- Clearance or final sale items (unless damaged or incorrect).
3. Damaged, Incorrect, or Missing Items
If your order is damaged, incorrect, or incomplete, please contact us within 48 hours of delivery and provide:
- Your order number.
- Clear photographs of the product and packaging.
- A brief description of the issue.
After verification, we will arrange one of the following at no additional cost:
- Replacement of the product.
- Full refund.
- Store credit (if preferred).
4. Return Conditions
Returned items must:
- Be unused and unopened.
- Be in their original packaging.
- Include the original invoice or proof of purchase.
- Be approved by our customer support team before being returned.
Unauthorized returns may not be accepted.
5. Refund Process
Once the returned product has been received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be issued to the original payment method.
- Processing typically takes 5–10 business days, although the time taken for funds to appear depends on your bank or card issuer.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
6. Order Cancellation
Orders may be cancelled before dispatch for a full refund.
Once an order has been shipped, it cannot be cancelled. If eligible, it must follow the return process described above.
7. Return Shipping
- If the return is due to our error (wrong, damaged, or defective item), DubaiCoffee.shop will bear the return shipping cost.
- For approved returns due to a change of mind (where applicable), the customer is responsible for return shipping charges.
8. Quality Guarantee
We carefully inspect every order before dispatch. If you experience any quality issues, please contact us promptly. We will work to resolve the issue through a replacement, refund, or another suitable solution.
9. Contact Us/Customer Support
For return or refund requests, please contact our customer support team with your order details.
- Email: support@dubaicoffee.shop
- Website: https://www.dubaicoffee.shop
- Contact to Head Office: support@overlandimpex.com or visit www.overlandimpex.com
- 24/7 customer support portal available www.overlandimpex.com/support
We aim to respond to all requests within 1 business day.
Thank you for choosing DubaiCoffee.shop. We appreciate your trust and look forward to serving you with premium coffee products and excellent customer service.
Need help?
Contact us at support@dubaicoffee.shop for questions related to refunds and returns.
We are ready to server 24/7. Thanks for choosing Overland Impex FZE LLC.