Return & Refund Policy

Returns

At Dubai Coffee, we take pride in delivering premium quality coffee products. Due to the nature of food and beverage items, we generally do not accept returns once products have been delivered.

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 48 hours of receiving your order.

Eligible Refunds & Replacements

• Wrong product delivered.
• Product damaged during shipping.
• Product missing from your order.
• Manufacturing defect or packaging issue.
• Expired product received.

Non-Returnable Items

• Opened coffee packages.
• Used or consumed products.
• Products damaged after delivery.
• Items purchased during clearance or promotional sales unless damaged.

How to Request a Return

To request a replacement or refund, please provide:

• Your Order Number.
• Your Full Name.
• Photos of the product and packaging.
• A brief explanation of the issue.

Our customer support team will review your request and respond as quickly as possible.

Refund Process

If your refund request is approved, the refund will be processed using the original payment method.

Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Order Cancellation

Orders can only be cancelled before they have been processed or shipped. Once an order has been dispatched, cancellation is no longer possible.

Shipping Issues

Please inspect your package upon delivery. If your package appears damaged, take photographs before opening it and contact our support team immediately.